Please note that claims submitted to Crave 241 Dining from 20 December to 5 January will take an additional five working days to be processed and paid. Please see the table below for more details. The call centre will be closed on days marked in red.
|Claim received on:||Claim paid on:|
|Wednesday 20 Dec||Thursday 4 Jan|
|Thursday 21 Dec||Friday 5 Jan|
|Friday 22 Dec||Monday 8 Jan|
|Saturday 23 Dec||Tuesday 9 Jan|
|Sunday 24 Dec||Tuesday 9 Jan|
|Monday 25 Dec||Tuesday 9 Jan|
|Tuesday 26 Dec||Tuesday 9 Jan|
|Wednesday 27 Dec||Tuesday 9 Jan|
|Thursday 28 Dec||Wednesday 10 Jan|
|Friday 29 Dec||Thursday 11 Jan|
|Saturday 30 Dec||Friday 12 Jan|
|Sunday 31 Dec||Friday 12 Jan|
|Monday 1 Jan||Friday 12 Jan|
|Tuesday 2 Jan||Friday 12 Jan|
|Wednesday 3 Jan||Monday 15 Jan|
|Thursday 4 Jan||Tuesday 16 Jan|
|Friday 5 Jan||Wednesday 17 Jan|
|Saturday 6 Jan||Thursday 18 Jan|
|Sunday 7 Jan||Thursday 18 Jan|
Previously with Club Dine Limitless, Club VIP members enjoyed R100 off the second main meal, at over 500 restaurants around South Africa. Edgars Club also covered the R99 monthly membership fee. This benefit saved Club VIP members more than R1 000 a year!
If you thought that was good, we have improved this benefit and renamed it Crave 241 Dining. We have increased the saving on the whole meal (not just the second main meal) to R120 and increased the number of restaurants to over 1 000. Again, Edgars Club will cover the monthly membership fee of R99. That’s at least a 20% increase in savings to over R1 200 a year!
So, if you want to take the kids out for a burger, have a special evening for two or just feel like spoiling yourself, this is another great way that Edgars Club is saying thank you for being an Edgars Club member.
Here’s why Crave 241 Dining is even more delicious:
- New website! Search restaurants by cuisine, location, ambiance and more at www.crave.co.za.
- More restaurants! There are up to 1 000 restaurants where you can use your benefit. More choices = move saving.
- Valid seven days a week!
- No restrictions or exclusions! All menu items form part of this offer.
- 20% more saving! We’ve upped the value of the saving to give even more value. Members now get up to R120 back every time they eat out!
- Refunds! We now calculate your saving on the second most expensive meal (and not the cheapest meal). This means that in certain instances, you could save more than you used to. The restaurant will no longer deduct the amount from your bill – the saving will be refunded to you by Crave 241 Dining after your restaurant visit, using a simple claim process, within 48 working hours.
- No more membership cards! You won’t need to present a membership card at the restaurant any more.
- No booking required! It’s now even easier for members to use this delicious benefit. You don’t have to call us to book at your restaurant choice. Just request an authorisation code, which can take as little as 60 seconds. More on that below.
- Club VIP members can use it every day! Our Club VIP members can save up to R120 at Crave 241 Dining eateries, and can use this benefit every day – which means they save even more each year!
Eating out is now a more regular and affordable treat.
“Thank the team at Edgars Club for getting me up and running with Crave241 Dining. We went to Silver Birch Restaurant @ Lifestyle, and my wife, Jenny, was thrilled when they surprised her with a sparkler ice cream desert, accompanied singing. They also gave her a chocolate smiley face on a white plate. At the end of the meal. The food was great!”
What is the new redemption process?
From 1 August, this is how you save up to R120 with your Crave 241 Dining benefit:
- Visit www.crave.co.za prior to dining
- Choose a restaurant
- Request an authorisation code
- Visit the restaurant, order and pay for your meals at full price
- Complete a Claim Form
- Claims are paid within 48 working hours (Monday – Friday) by Crave 241 Dining
I’m hungry! How do I request an authorisation code?
From 1 August, our Club VIP members can request an authorisation code prior to dining using one of the following two options:
Option 1: USSD
Dial *120*2582# and follow the prompts to enter your details and receive your authorisation code via SMS.
(USSD is charged at 20c/20s)
Option 2: Call
Call 0861 990 006 and one of our helpful agents will capture your information and send you an authorisation code via SMS. You’ll need to supply:
- Your full name
- Restaurant name and area
- Intended restaurant visit date
- Intended restaurant visit time
TIP: We recommend using USSD to get your authorisation code as it’s quick and easy.
Note: An authorisation is not a booking. If required, you should make a booking directly with the restaurant. Claims are processed by Crave 241 Dining and not the restaurant at which you dine. Please refer all benefit queries to Crave 241 Dining. Claims will not be processed without an authorisation code requested prior to your restaurant visit or if the benefit terms and conditions are not adhered to.
How do I claim?
From 1 August, members can claim using one of the following three options:
Option 1: Online
- Go to www.crave.co.za
- Select “Claim” under the “241 Dining” menu
- Enter your details and upload a photo of your bill. We recommend using the online claim form with a smartphone. Simply enter your details, snap a picture of your bill and submit.
Option 2: USSD
Dial *120*2582# and follow the prompts to request a claim form by email. The email that is sent includes a link to the online claim form as well as including an editable PDF as an attachment that can be returned via the email or fax details provided.
Option 3: Email
Email email@example.com and one of our agents will assist by sending a claim form. The editable PDF that is received can be returned via the email or fax details provided.
Claims must be made within 90 days. Your claim will be processed within 72 working hours. Please note that claims received on a Saturday or Sunday will incur an additional days processing time and be processed by Thursday.
For reference, please see claim breakdown below:
|Claim received on||Claim paid on|
It’s so simple. Bon appetite!
Remember, our members also save up to R25 on their second cup of coffee with our Crave 241 Coffee benefit. Find your closest Crave Coffee outlet here.
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1. Refund claims are processed by Crave 241 Dining and not the participating restaurant. Please refer all benefit queries to Crave 241 Dining.
2. The Crave 241 Dining benefit entitles you as an active member to a refund on the cheaper of the meals, provided:
a. you are dining with at least one other person; and
b. no less than two meals and two drinks are purchased per membership from the listed restaurant concerned; and
c. you have not exceeded your visits for that month (where applicable).
3. The refund will be calculated as the second most expensive meal on the bill, up to a maximum of R120.00 (one hundred and twenty rand). Your claim will be verified with the restaurant to ensure validity.
4. Your claim will be processed within 72 working hours. Please note that claims received on a Saturday or Sunday will incur an additional days processing time and be processed by Thursday.
5. The Crave 241 Dining benefit:
a. can only be redeemed at listed restaurants. We shall be entitled, in our sole and absolute discretion, to amend the list of restaurants from time to time. We shall endeavour to promptly update our website as and when any changes are made; and
b. is based on the restaurants’ standard prices and is not applicable with any special offers, promotions, gift cards, vouchers or loyalty programs; and
c. cannot be used when purchasing takeaways; and
d. can only be used once per restaurant per day.
6. In instances of multiple memberships being used at the same table, each member must request their own authorisation code and claim separately. Your refund will be calculated as follows:
• Membership 1: second most expensive meal on the bill: up to R120 off
• Membership 2: fourth most expensive meal on the bill: up to R120 off
• Membership 3: sixth most expensive meal on the bill: up to R120 off
7. You are required to request an authorisation code from Crave 241 Dining prior to dining. Your authorisation is not a booking. If required, please make a booking directly with the restaurant. Use any of the following methods to get an authorisation code:
a. USSD: Dial *120*2582# and follow the prompts to enter your details and receive your authorisation code (USSD is charged at 20c/20s)
b. Call: Call 0861 990 006 and an agent will provide you with your authorisation code
8. Refund claims:
a. must be made within 90 days of your restaurant visit;
b. must include the original restaurant receipt; and
c. will not be processed if your authorisation does not match your receipt date or is over five hours from your authorisation time. Should you wish to reschedule your restaurant booking, please request a new authorisation code.
9. Membership is non-transferable.
10. Crave 241 Dining accepts no responsibility for the quality of service and/or meals at any of our dining partners. Furthermore, Crave 241 Dining will not become involved in any non-Crave 241 Dining related disputes between members and dining partners.
11. Failure to adhere to, or any attempt to circumvent the Crave 241 Dining terms and conditions, will result in your membership being terminated.
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